At Breakaway Beach, we pride ourselves on being the experts in student leisure travel. We started the senior trip tradition and have been traveling graduating seniors to both domestic and international destinations since 1984.

Today, we continue to travel to new oceans and beaches, creating one of a kind senior trip experiences for our travelers.

Our Standards

The safety of our travelers is our top priority and we want to ensure that parents feel comfortable with their son or daughter traveling with us. We are committed to a standard of excellence focused on creating happy travelers.

We have developed an industry-leading safety system that ensures not only fun but safe travel experiences. From the moment our travelers arrive at their destination, our team is always there to help. So parents can feel secure knowing that our team is on-site to directly support our travelers, every step of the way.

THE BREAKAWAY BEACH TEAM

Our specialized destination leaders greet travelers at the airport upon arrival to their destination and accompany them to their hotel. Our Breakaway Beach leaders help organize and execute the daily schedule and accompany travelers on all organized excursions, activities, and events throughout the week.

Our leaders’ purpose is to create a safe and fun travel experience for our travelers. Their role is focused around facilitating & supporting all of our on-site programmings throughout the travel experience. All Breakaway Beach leaders receive comprehensive training as well as criminal background checks before joining our team to ensure the safety of our travelers.

THREE-TIERED STAFFING SYSTEM

We have a three-tiered staffing system on all our programs to make sure there is on-site support for our travelers at all times. 

Trip Leaders: Act similar to a camp counselor. They are with our travelers from the moment they land until they depart home. Trip Leaders are always stationed around the resort, to provide a presence and to check in with travelers.

Coordinators: Our coordinating team is made up of our most experienced destination team members. They all have specific areas of expertise which they are responsible for, for the duration of our programs. These include, but are not limited to, student conduct, hotel relations, passenger experience, excursions and our Info Desk. These guys know what they are doing!

Program Directors: These are the people that are responsible for the overall safety and success of the trips. They act similar to a principal figure on sight and oversee the entire program and deal with any disciplinary actions needed.

We believe it is essential to have as much support on-site for our travelers, which is why we have different levels of staff. Our team is there to create a safe environment and make sure our travelers have a great experience!

1:25 TRIP LEADER TO STUDENT RATIO

This is to ensure that our travelers can always find a Breakaway Beach Trip Leader when they need assistance.

DAILY CHECK-INS

Our travelers have daily morning, and evening check-ins. These are prime times for our travelers to hear about what’s going on that day or night! It also gives us the opportunity to answer any questions.

CENTRALIZED BREAKAWAY INFO DESK

On destination, our Info Desk is always in a centralized location on the resort. Infor Desk is open daily from 9 am – 1 am. This is where travelers can sign-up for excursions, volunteering or night events. Our team is always ready to provide any information or answer any questions.

EASY PAYMENT PLANS

We offer easy monthly payment plans to accommodate our travelers. Monthly payments can be split into affordable, stress-free, automatic installments. We work with travelers to create flexible payment plans so you can sit back, relax and get excited about your trip.

STUDENT/PARENT INFORMATION SESSIONS

Looking for a more interactive information session? We’ve got you covered! Our parent sessions are held throughout the year to provide clear lines of communication between our company and our clients. We offer both in-person and online sessions where parents can hear first hand about our trips and ask any additional questions. We believe it’s important that parents have all the information they need so they can feel confident booking with us. You can view an example of one of our past online parent sessions here.

For more information, be sure to watch our Parent Video and check out our  Parents Page.

Our Help Desk team is around to help answer any question you may have.

We are open from

• Monday – Friday: 9am – 7pm EST
• Saturday: Closed
• Sunday: Closed

You can send us a chat message from our website or My Profile or email us at info@breakawaybeach.com

You can find out more on our Contact Page.

The only form we require from parents if the traveler is under the age of 18 is the  Breakaway Guidelines form. This form can be found on both your online profile and our website. 

We strongly recommend that every traveler and their parent/guardian sit down and read through the FULL document together and have a discussion surrounding expectations and behavior while on our trip. 

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The Breakaway Guidelines form must be signed and handed to the Breakaway destination team member  when you check in at the airport or meet up with them for your international flight.

As we are travelling as a group, the destination team member will have a copy of the registration and contact information for all travellers in their group and would provide this, upon request, to the relevant border agency.

When there are issues of custody dispute and permission to travel is in doubt, Breakaway Beach would require a letter of permission to travel from the parent who currently has custody (or both parents when custody is shared). Generally this document would need to be carried by the traveler and would be asked from them during the time they go through customs and show their passport.

The Breakaway Beach Traveler Guidelines is a document clearly laying out the expectations we have for all travelers while on our programs. It’s all about respect, and how to stay safe during your trip.

We strongly recommend that every traveler and their parent/guardian sit down and read through the FULL document together and have a discussion surrounding expectations and behavior while on our trip. 

The Breakaway Beach Traveler Guidelines form must be signed and handed in to the Breakaway destination team member when you check in at the airport or once you arrive at your destination.

If we do not have this form from you, it may prevent you from traveling.

The Guidelines form can be found in the passengers online profile under the “Travel Documents” section or under Forms on our website.

Breakaway Beach

Breakaway Beach specializes in running trips for high school students to travel across North America with their friends. Our focus is on providing the best travel experience in a fun and safe environment.

Breakaway Beach trips are designed specifically for high school graduating their senior year. Senior trips are a once-in-a-lifetime opportunity to celebrate your graduation with all of your friends in an amazing destination down south.

We plan your trip around exciting excursions, student-friendly hotels, and nighttime events, giving you one last chance to celebrate before you take the next big step in your life.

Breakaway Beach trips are only intended to include members of the senior class of a particular school. These are group trips, planned and organized by YOU and your FRIENDS!

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Traveling with special needs?

We want everyone to be able to travel with Breakaway Beach on any of our trips. We pride ourselves on being inclusive, and we would hate for anyone to miss out. We have experience travelling youth with different forms of disabilities; both mental and physical, travelers with allergies, and those with other special needs.

If you need handicap accessible buses, hotel rooms, and venues, not a problem! As long as you let us know, we will work with our suppliers to make sure there are no boundaries for you.

Speak to us today about how we can accommodate any special needs or circumstances you may have and we’ll do our best to get you set up for the best time of your life!

When traveling outside of Canada or the United States, the name on your travel documents must match the name that is on your passport. You must sign up using your full legal name. 

In the event that you entered your name incorrectly, please send us a message and we can make the proper adjustments for you.

What to do before registration

First step! You need a trip code. The trip code is a 5-7 character code specific to the trip your group has picked.

Step 1: Visit www.breakawaybeach.com

Step 2: Click the “Book Now” button in the top right corner of the page and enter your trip code. This will give you all the information you need to know before signing up. This is where you will find the travel details, hotel information, trip leader info, Breakaway Exclusives, travel insurance, and pricing.

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Don’t have a Trip Code? Your Organizer or classmates will have this information. You can also send a message to our Help Desk and they will be happy to answer your questions and provide you with the Trip Code.

-If your school does not have a trip planned, click here and start planning today!

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The signup process: Step by Step

Let’s get started! 

1. Traveler Info. Enter your: Personal Info and Emergency Contact Info. If you are 17 and under, your parent or guardian info must be listed to confirm they have given you permission. 
2. Rooming: Select the occupancy (Single, Double or Triple). Once you’re signed up, you’ll need to log in to your online profile to submit a rooming request. Please note that it is the responsibility of the passenger to provide the correct number of roommates for their chosen occupancy. If roommates are not provided we may assign roommates of the same gender if they are available. If roommates are not available your occupancy may change which may result in additional charges which will be the responsibility of the passenger. Requests to add or change roommates will only be accepted up to 45 days prior to your final balance date. Requests received after that point cannot be accommodated. Please be advised that while we do our best, it may not be possible to accommodate all requests.
3. Insurance: Medical insurance is included for all of our Grad Trips, but we recommend adding one of the extra insurance options. There will be an option to read each of the three policies available (Comprehensive, Deluxe, and Premium). We strongly recommend the Premium Insurance.
4. Payments. Choose your payment plan: Pay the initial deposit (plus Extra insurance cost if purchased) + Each month the same amount as your deposit will be due and the remaining balance on the balance date OR Pay in full at the time of registration.

Choose your method of Payment: Credit Card or Visa debit.

Terms and Conditions – Read and Review, then click I have read and accept once complete.

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After sign up: A ‘Welcome to Breakaway Tours’ and a ‘Transaction Confirmation’ email will be sent to the passenger and the parent/guardian to confirm registration. You will be able to review all of your trip information on My Profile.

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You received an email from us but didn’t register? You must contact us to cancel within 24 hours in order to reverse the sign up. After this date, all sign ups are the responsibility of the parent/guardian on file.

Where your group travels to is an important decision made by the Breakaway Beach Trip Planners and the Student Reps of each group.  

We look at a group’s expectations for the trip to make sure the destination is the best fit for their group. Some destinations are more suited to experienced travelers, and some to first-time travelers. Some destinations have a more upbeat vibe, while other destinations are more relaxed. 

Once the decision is made, it is then presented to the group with the knowledge and confidence that it will be the best fit for the kind of trip your group is looking to travel on.

Breakaway Tours programs are organized by students, for students and provide an unforgettable experience for groups of classmates to celebrate milestones together.

The focus of the trip is for youth to experience the joy of travel in a safe and controlled environment with staffing and support from Breakaway Tours trained trip leaders. 

As these are youth-focused tours, parents are invited to be involved prior to departure but do not attend.

Your Breakaway exclusives are what make your trip amazing and are often the highlights of your trip. These are your included excursions, daily activities, and themed night events.

The cost of this is factored into your total price and comes as part of your package.

Once you have logged into your profile, you can see all of your Breakaway exclusives under the Itinerary section located on the left-hand side of the profile. Each exclusive will have a drop down with a brief description of the activity.

Not registered? Your Breakaway exclusives can be found by entering the Trip Code on our website.

If you have a passport from a different country, you can definitely sign up for a trip with us, but it will be your responsibility to review the restrictions and requirements for traveling to and from the destination you’ve registered for. All of the requirements we have listed are based on the country you are departing from (ie. the United States).

Countries have different visa or entry requirements for travelers depending on which country they are from/which passport they hold. Be sure to check with the embassy of your destination country to find out if you’ll require a visa to visit. We’ll do our best to help out, but each country has the final say on visa and entry requirements.

Remember to bring your Permanent Resident Card or your Green Card with you on your trip so you don’t have any issues returning back to the US when the trip is over.

To review the trip status, go to our website, click on “Book Now” in the top right-hand corner, enter your trip code, and click “Let’s Go”.

You’ll be directed to the trip page, and an orange box will pop up with the status of the trip.

The status is important for travelers looking to sign up, trying to catch up with missed payments, or reinstating their cancelled file, as it will determine if space is still available, or if the trip is sold out.

Below you will find a brief description of what each trip status means.

 PRESALE

This trip has not launched yet, but is open to new bookings. The travel period, destination, and hotel will be decided at the official launch. Sign up now to reserve your spot.

 ACTIVE

This trip is open and ready to accept any/all new passengers. Passengers should book online with their trip code for the most up-to-date pricing available.

 LIMITED

The trip is filling up fast, and there is only a limited space available. Sign up for your trip as soon as possible so that you can guarantee your spot.

WAITLIST

This trip is currently sold out, and we are only accepting passengers onto the waitlist. 

CLOSED

This trip is completely sold out and is no longer accepting passengers. If you’d like to find out about other Breakaway Beach programs please send us a message!

COMPLETED

This trip has already traveled. If you’d like to book another trip with Breakaway Beach please send us a message!

Once space has sold out, you can still apply for a spot to be on our waiting list.  

Unfortunately we can’t guarantee a spot for you yet, but we will do our best to get you on a trip with all of your friends!

Keep in mind that we will be requesting additional space from our suppliers, so there may be an additional cost to book at this time.  

While we will do our best to get you on the same bus or flight as your group, this may not always be possible, and you may be on an alternate itinerary with another Breakaway Beach group. If there is not an option with another group, you may be on a flight by yourself, travelling without a Breakaway destination team member.

If you agree to paying an additional fee or travelling alone, follow the steps below to join our waitlist.

How to get on the waitlist:

1. If you have not yet signed up for the trip, you will need to register online using the same trip code as your group, and you will need to pay what is currently owing towards the trip.  If you have already signed up, you will need to get caught up with the missed payments.
2. You will need to submit a valid rooming request.  The room you are requesting needs to have space for an extra person to join ie. they are in a double and will request to move into a triple room, or they are in a single and will request to move into a double room.  At least one of the roommates you are requesting must send us a message to confirm you can join their room if you are cleared off the waitlist.
3. A credit card or visa debit will need to be set up for autopay on your online profile.

Our goal is to clear as many waitlist bookings as soon as possible, however due to our travel periods and last minute cancellations, we may not be able to clear someone until much closer to the departure day.

Once we have found a spot:

Once our operations team has found a potential spot on the trip, we will call you with the option available. If there is an additional cost required or specific travel details, we will notify you at this time. We won’t charge anything extra until we confirm the option with you first, but keep in mind that the space is not being held until payment is received.  Space can sell out quickly and prices can go up at anytime, so it’s important to confirm the option with us right away.

If you choose to accept the waitlist option:

If there is an additional cost, we will charge the amount to the active card on file and proceed to book the option. Your status will change from Waitlist to New Joiner, your roommates will be updated, and you will receive an email confirmation.  Your trip details will be updated on your online profile under the Itinerary section.

If you choose not to take the waitlist option or we are unable to find you a spot:

We will update your status to Cancelled and refund any payments made after joining the Waitlist. Any payment made previously would be subject to the regular Terms & Conditions.

First you’ll need to log onto My Profile using your email and password. 

On the left-hand side of the page you will see the option to click on “Trip Payments” under My Trips. On this page you will see a price breakdown for your trip, as well as payment history, and upcoming payments dates. 

Click on the orange box that says “Make A Payment”.

All you need to do is enter the amount you wish to pay, select your payment method, and select or add the card you would like to use. 

To complete the payment, click the orange box on the bottom right side that says “Process Payment”. 

You will be notified right away if your transaction was successful or not. 

We recommend adding a credit card to your file and choosing ‘Autopay’, this way your card will be charged automatically each month on the payment date and you do not have to worry about logging in to make payments. 

We will automatically send a receipt to the traveler’s email address after each payment as well as to the parent/guardian if the traveler is under 18.

If your payment was declined, the first step is to re-enter the card information to make sure it was entered correctly and then manually attempt the payment again from your profile. 

If this does not work, we recommend contacting your credit card company or bank directly to find out why this payment did not clear. Review your bank information to confirm there are no holds, blocks, or limits on the card.

For Visa/debit cards, especially if it’s the first time you are making an online payment, there may be a hidden online limit. Contact your bank and advise that you are making a payment with the VISA side of the Visa/Debit card. 

If it is your final balance payment, please contact our Help Desk if it will take a few days to resolve before making the payment.

You can view a complete history of all the payments you have made from My Profile. You can also view a break down of your trip price, and a schedule of all your future payments. 

Follow these 3 steps to find this information on your profile:

1. Log onto My Profile using your email and password. 
2. On the left hand side of the page you will see the option to click on “Payments” under the “My Trips” section.
3. Scroll down until you see Payment History. This is where you will find a complete record of all your payment or payment attempts made. 

You can see a full price breakdown on your online profile under My Trips and the Trip Payments section.

Here you will see the price breakdown for your travel package and any additional purchases, as well as your Payment History and Payment Dates.

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Breakaway Beach Price Breakdown

Regular price: The base price of the trip

Activity Package, Insurance and Extras: The cost of the included excursions and medical insurance. If you purchase the extra insurance or excursions, the amount will show here too.

Travel Taxes and Fees: All the taxes for your trip are here

Total: Add the above and this is your final trip cost.

What’s Included?

  Travel Package:

• Round trip airfare
• Hotel transfers
• Hotel accommodation
• 7 nights resort accommodation
• All-inclusive meals, snacks & drinks

  Breakaway Beach Exclusives:

• Volunteer abroad excursion
•  1 featured off-resort excursion
• Daily beach and pool activities
• Themed night events
• Featured off-resort event
• Professional photographer on-site

  Taxes and Fees:

  For Canadian Travelers

• Airport Improvement Fee (where applicable)
• Departure Tax (where applicable)
• Navigation Service Fee
• Destination Insurance/Security Surcharge
• Air Traveller’s Security Charge
• FAA Overflight Fee
• Fuel Surcharge
• HST

  For American Travelers

• International Airport Departure Tax
• Tourism Tax (for Destination)
• US Aphis User Fee
• Transportation Tax
• Fuel Surcharge 
• Security Charge
• Passenger Facility Charge
• US Federal Inspection Fee
• US Security Fee
• US Customers User Fee

Insurance:

• Medical travel insurance

Breakaway Leaders:

• Trained Breakaway Leaders

What’s Not Included?

• Personal spending money
• Optional excursions
• Hotel damage deposit or room damage protection
• Optional comprehensive insurance
• Locally paid exit fees (if applicable)
• Baggage fees (if applicable)

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*Please be advised that your trip details may vary. View details on your trip page by entering the trip code provided by your trip organizer, or by viewing them after you have signed up on My Profile.

In order to keep your spot on the trip, you are required to pay each month up until the final balance date.

Depending on when you initially sign up, your monthly payment dates will vary. However you can always give us a call and arrange to have a custom payment date that works best for you. 

It is important to always make this payment on time and do not miss a payment to avoid having your file fall into ‘Overdue’ or ‘Pending’ status. 

We will send you a payment reminder before the scheduled payment date since we know a lot of our travelers have a lot going on and it can be easy to forget you have an upcoming payment. 

We also offer auto-pay as a payment option so that it makes the payment process stress free. If you sign up for this option, whatever card you add will be charged monthly unless you choose to remove it.

Don’t know what your payment schedule looks like? Not a problem! Your payment schedule is always accessible through your online profile under the “Payments” section located on the left-hand side of the screen.

To make your monthly payment, you have the option to use a Credit card or Visa/Debit card as a one time use or to keep them on file for auto pay. Auto pay saves you the trouble of logging in each month to make the payment manually. 

Regardless of your choice, we will send you an Upcoming Payment email about a week before the payment is due, and a payment receipt after each transaction is received. That way, you never lose track of your monthly payments.

The payments are due around the same time each month, and you can review all of the scheduled dates on your online profile under the Payments section.

If you sign up with a Credit card or Visa/Debit card, your card will be set up for automatic payments, and you will be charged automatically each month. If you do not want auto pay, simply log on to My Profile and remove your card under the Billing section.

Most likely, the price of your trip has increased due to a change in occupancy ie. the number of people in your room. 

Your occupancy may change for the following reasons:

1. You submitted an incomplete rooming request
2. The request was not mutual / your roommates did not submit the same request
3. You did not submit a rooming request at all
4.  One (or more) of your roommates has cancelled the trip

If one of the above occurs, we will adjust your occupancy and/or assign roommates of the same gender and group as necessary. 

Should the number of people in your room change (whether it was changed at your request, due to circumstances out of your control, or by Breakaway Beach when assigning rooms), you will be responsible for finding additional roommates to fill the space and/or paying the additional cost associated with an occupancy change. 

Breakaway Beach reserves the right to adjust room assignments based on hotel space and availability. The room occupancy of your choice may not always be available due to hotel space limitation and/or restrictions.

We’ve put together an easy monthly payment plan to help you pay for your trip; starting with a deposit to hold your spot, then low monthly payments until your final balance date when you will pay whatever is left of the total.

Each month, your payment date will fall on the same day of the month that you paid for your deposit. For example, if you sign up on the 5th of the month, you will pay on the 5th of each month until the final balance date.

If for some reason you need to change the date that you are being billed each month, no need to worry! Send us a message, and we can adjust the schedule for you.

The balance date is the same for every traveler based on the destination you are travelling to. It will not typically fall on the same date as your scheduled monthly payment dates, but will be scheduled for 60 days prior to the trip for a bus trip and 90 days prior to the trip for a flight trip.

It is important to remember that in order to keep an active spot on the trip, you will need to keep up with your monthly payments.

After missing one monthly instalment, your status will be adjusted to Overdue. At that point, your spot on the trip is still secure, however, the missed payment must be made before the next scheduled payment date you have in order to keep a secured spot on the trip. Just log on to your profile as soon as possible to process the payment.

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If you miss two or more payments, your status will be changed to Pending which means you no longer have a spot on the trip.

As long as there is still space available on the trip once you catch up with your missed payments, your trip status will become Active again. 

If the trip has changed to Waitlist, the trip has sold out, so you would need to join the waitlist in order to get a spot back on the trip. 

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Fell into Overdue because you need a custom payment schedule? Not a problem! If the payment schedule doesn’t work for you, chat with our Help Desk from our website or My Profile or send an email to info@breakawaybeach.com and we can work with you.

The best way to ensure you never miss a payment is to have an active credit card on file and authorize ‘Autopay’ so that your payments come out automatically each month. 

To review the trip status, go to our website, click on “Book Now” in the top right-hand corner, enter your trip code, and click “Let’s Go”.

You’ll be directed to the trip page, and an orange box will pop up with the status of the trip.

The status is important for travelers looking to sign up, trying to catch up with missed payments, or reinstating their cancelled file, as it will determine if space is still available, or if the trip is sold out.

Below you will find a brief description of what each trip status means.

 PRESALE

This trip has not launched yet, but is open to new bookings. The travel period, destination, and hotel will be decided at the official launch. Sign up now to reserve your spot.

 ACTIVE

This trip is open and ready to accept any/all new passengers. Passengers should book online with their trip code for the most up-to-date pricing available.

 LIMITED

The trip is filling up fast, and there is only a limited space available. Sign up for your trip as soon as possible so that you can guarantee your spot.

WAITLIST

This trip is currently sold out, and we are only accepting passengers onto the waitlist. 

CLOSED

This trip is completely sold out and is no longer accepting passengers. If you’d like to find out about other Breakaway Beach programs please send us a message!

COMPLETED

This trip has already traveled. If you’d like to book another trip with Breakaway Beach please send us a message!

Our monthly payment schedule is both for the travelers’ assistance as well as for our suppliers. Deposits are required to our tour operators, hotels, and bus/flight suppliers throughout the year to guarantee the space. In order to secure your spot with these suppliers, payments must be made each month.

 If you would like to pay in full now you can, OR you can follow the monthly payment schedule until your final balance date. The monthly payment amount is calculated based on our needed instalment payments with our suppliers. 

If you wish to wait until the final balance date to pay for your entire trip, then unfortunately we will be forced to change the status of your booking to Pending which means you will not have a spot guaranteed on the trip. 

If the trip has been changed to Waitlist status, then you will only be able to re-join the trip based on availability with our suppliers. 

The minimum to hold a spot and allow you to skip monthly payments until the balance date would be 50% of the total trip cost.

Each month when you make a payment we will send you a confirmation receipt with a transaction number as well as the amount that you have been charged. 

If you are looking for a full invoice of every payment you have made towards the trip, this can be found under the “Payments” section located on the left hand of your profile. 

Once you click into this section, you will see a gray box that says “Email My Invoice.” The full invoice will be sent to the passenger’s email address as well as to the parent/guardian, and you can print it from there.

To make each monthly payment, you have two different options: You can either set up auto-pay on your account or log in monthly to submit your payment manually.

Most often our travelers choose auto-pay because it is the easy and worry free option. With auto-pay you have the option to have an active card or remove your card at any time. Auto payments generally are taken in the early hours of the morning on the day of your scheduled payment date.

The other option is logging onto your online profile each month on the payment due date to make the payment. 

Regardless of your choice, an Upcoming Payment reminder will be sent each month, one week prior to the payment due date to let you know that the payment is coming up.

For Canadian Travelers the taxes and fees generally include the following:

• Airport Improvement Fee (where applicable)
• Departure Tax (where applicable)
• Navigation Service Fee
• Destination Insurance/Security Surcharge
• Air Traveller’s Security Charge
• FAA Overflight Fee
• Fuel Surcharge
• HST

For American Travelers the taxes and fees generally include the following

• International Airport Departure Tax
• Tourism Tax (for Destination)
• US Aphis User Fee
• Transportation Tax
• Fuel Surcharge (if applicable)
• Security Charge (if applicable)
• Passenger Facility Charge
• US Federal Inspection Fee
• US Security Fee
• US Customers User Fee

To keep your account Active, a payment of $150 (for flight trips) or $75 (for bus trips) is due each month until the final balance date when you will need to pay the remaining amount that is due. 

A custom payment schedule is possible if you need to make a payment later than your scheduled date or if you need to skip one of your monthly payments and pay the remainder the following month.

Our Help Desk is able to set this up for you so the payments are processed automatically on the date and in the amount you have requested.

To set up a custom payment plan, please send us a chat from the bubble at the bottom of your screen or send an email to info@breakawaybeach.com

We understand that sometimes unforeseen financial circumstances come up and it may be difficult to pay your entire balance on the scheduled final payment date. 

If this happens, please send a message to our Help Desk team and we will work out an alternative payment plan with you. We would never want you to miss out on your trip for this reason!

The accepted payment methods depend on the country that you reside in.

For Canadian travelers we accept:
-Credit Card (VISA, Mastercard, AMEX)
-Visa/Debit
-Prepaid cards  (We do not accept Visa Vanilla & Titanium cards)

For American travelers we accept:
-Credit Card (VISA, Mastercard)
-Visa/Debit
-Prepaid cards (We do not accept Visa Vanilla & Titanium cards)

Once you sign into your online profile, click the “Trip Rooming” section on the left-hand side of the screen under My Trips.

Click the orange box that says “Request a Room Type or Roommate Change”.

You’ll select the room occupancy that matches your request, and click “Yes, I know who my roommates are”.

Remember that the trip price is based on occupancy, so your price will change depending on how many people are in your room.

You’ll then need to enter the names of each of the roommates you are requesting, and click “Submit rooming selection”.

The request will be added to your file, and we will review it shortly after.

Make sure that all of the roommates you are requesting log on to their profiles and submit the same request. The request must be mutual for it to be approved.

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Make sure to submit your requests before the deadline, and keep in mind that you are not able to add roommates when your trip status is Pending. Please catch up with your payments and contact our office to update your status as soon as possible. 

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Not sure who you want to room with? Review the article: Will Breakaway Tours randomly assign me a roommate?

The deadline to submit a rooming request is 45 days prior to your final balance payment date.

After that time, we may no longer be able to approve your request.

If it is prior to the deadline, and you would like to change your roommates, you’ll just need to submit a new rooming request through your online profile.

If you have not yet requested roommates and it is past the deadline, contact our Help Desk and we will see if there is any way to make changes to the rooms.

While we will do our best to accommodate your request, we cannot guarantee that rooming changes will be approved after the deadline.

We prefer not to have co-ed rooms on our trips, however, there may be situations (siblings, cousins, best friends, etc.) that call for a co-ed room.

Co-ed rooming is only allowed if we receive approval from all travelers, as well as from the parents/guardians of any travelers in the room under the age of 18. 

If you are requesting a co-ed room, each of the passengers must submit a rooming request through their online profiles. If the request is mutual, you will receive an email with the Co-ed Rooming Request Form.

All passengers in the room, regardless of age, must sign this form and return it to our Help Desk prior to the room being confirmed. If the passenger is under 18, their parent/guardian MUST sign the form as well.

If we notice that you are missing roommates and there are other travelers in your group of the same sex, we will assign you to all room together. If this happens to you, it means you are in an assigned room. Because this is not a requested room, your roommates can change and you are still responsible for the price change that comes with an occupancy change.

If there are no other students without roommates, you may be placed in a single room until you can provide your new request. The fee for a single is usually $300+ increase on the cost of the trip. 

If you don’t know who else is going on your trip and need help looking for roommates, we recommend speaking to the student Rep for your group. If you don’t know who they are, they can be found on your online profile under the “Overview” section on the left hand side. These student Reps attend the same school as you and have access to a complete rooming list for you group.

Please note that updates to an assigned room, and new requests are based on availability and ability with our suppliers. Requests made close to departure date could be denied.

If your roommate is confirmed from the waitlist they will be added to your room and you will be sent an email confirmation. 

Although it may not be possible to accommodate every request, we will do our best to try to make sure you are sharing a room with the friends you have asked for.

It is important that until your roommate is cleared from the waitlist you are paid in full based on your current occupancy. In the case that someone cleared off the waitlist joins your room, your occupancy will be updated, and any over payment will be refunded to you. We will send you a confirmation email once your request has been processed. 

Any change in price caused by a change of occupancy is the responsibility of the traveler.

Your occupancy may change after registration for the following reasons:

1. You did not submit a rooming request to us
2. You did not provide the names of the roommates you want to stay with
3. You submitted an invalid request (ex. you requested a quad, but only provided one name OR the names you entered do not match any Active passengers on your trip)
4. The request was not mutual / your roommates did not submit the same request
5.  One (or more) of your roommates cancelled the trip or fell into Pending status

An email will be sent to you if your occupancy changes at any point, and your price will be adjusted accordingly.

If this happens, review your current roommates on My Profile and submit a new request. 

If it is past the deadline, or you do not have another traveler to join your room, you will be responsible for paying the occupancy price difference.

Most likely, the price of your trip has increased due to a change in occupancy ie. the number of people in your room. 

Your occupancy may change for the following reasons:

1. You submitted an incomplete rooming request
2. The request was not mutual / your roommates did not submit the same request
3. You did not submit a rooming request at all
4.  One (or more) of your roommates has cancelled the trip

If one of the above occurs, we will adjust your occupancy and/or assign roommates of the same gender and group as necessary. 

Should the number of people in your room change (whether it was changed at your request, due to circumstances out of your control, or by Breakaway Beach when assigning rooms), you will be responsible for finding additional roommates to fill the space and/or paying the additional cost associated with an occupancy change. 

Breakaway Beach reserves the right to adjust room assignments based on hotel space and availability. The room occupancy of your choice may not always be available due to hotel space limitation and/or restrictions.

To improve your chances of clearing off the waitlist, you must select a room that has room for an additional person. For example, they are in a double and will request to move to a triple room.

It is important to remember that one of the people you have requested must call the Help Desk or send an email to confirm they would like to add you to their room IF you are cleared off the waitlist.

Upon booking, travelers must select their desired room occupancy – the occupancy selected will affect the cost of the trip. 

Once room occupancy is chosen, travelers are responsible for selecting roommates based on that occupancy. Travelers must submit their roommate selection by the assigned deadline. 

If the traveler submits an incomplete request, a request that cannot be accommodated, or does not submit a request, Breakaway Beach will assign roommates of the same gender and group, and/or adjust the traveler’s occupancy as necessary. 

Should the number of people in your room change, whether it was changed at your request, due to circumstances outside of your control, or by Breakaway Beach when assigning rooms, you will be responsible for finding additional roommates to fill the space and/or paying the additional cost associated with an occupancy change. 

Breakaway Beach reserves the right to adjust room assignments based on hotel space and availability. The room occupancy of your choice may not always be available due to hotel space limitation and/or restrictions.

Hotels do not match beds to occupancy, the number of pillows across a bed represents the number of people allocated there.

A valid passport is required for all destinations that our Breakaway Beach trips travel to. 

A passport is the best and most easily recognized form of identification for travel to another country. This is a requirement, not only for our travelers, but for everyone who would like to travel to an international destination.

We strongly recommend that your passport be valid for at least six months, (and definitely for at least one month) AFTER your scheduled return date home. Every country has their own requirements, however, six months is the international standard. 

For example, if a trip is scheduled to return to Canada on March 19th, the passport should be valid until Sept 19th.

Although this is not mandatory, it is strongly recommended as invalid passports may cause problems that delay or even deny your access to your destination.

If you are unsure if your passport is going to be valid long enough after your scheduled return date, we recommend contacting that country’s specific embassy to confirm there won’t be any issues.

We’ll do our best to help out, but each country has the final say on entry requirements.

If you are not traveling on a US passport, it is your responsibility to review the restrictions for the country you are scheduled to travel to. All of the requirements listed are based on the departure country (ie. the US).

Remember to bring your Permanent Resident Card or your Green Card with you on your trip so you don’t have any issues returning back to Canada or the US when the trip is over.

We strongly recommend passports be valid for six months (and definitely need to be for at least one month) past the expected date of return.

Example: If your trip is over the summer and is scheduled to return on June 19th, your passport ideally should be valid until  December 19th of the same year and definitely should be valid until at least July 19th.

Although this is not mandatory, it is strongly recommended as invalid passports may cause problems that delay or even deny your access to your destination.

If you need to update your passport details after the deadline, there is a fee of $150 to correct your name as we have to reissue the ticket.

**Note** If you are in the process of updating or applying for a passport, please enter your current or expired passport information provided that the new passport will be issued with the same name. There is no charge to update your expiry date, issue date or passport number.

Update your passport information by logging in to your “My Profile“

Remember to bring your passport with you in your carry on.

It is important to know that the E-Ticket that is uploaded to your online profile is not your boarding pass. Once you have completed the check in process online or at the airport, you will receive a boarding pass that you will need to keep until you get on the plane.

Note: Each student is responsible for there boarding pass and passport.

A valid passport is required for all destinations, but each country has different passport expiration date requirements, and depending on where you are travelling to, there may be an entrance/exit fee charged at the airport. 

Please see below:

Entering Cuba: A valid passport is required for any traveler intending to visit Cuba. The passport must be valid for at least one month beyond the date of your expected departure from the country. All travelers must also carry a tourist card for entry. The tourist card is normally provided by the tour operators and will be with the students’ final documents or given out on the plane.

Lost or damaged tourist cards will be charged a $15USD replacement.

Exiting Cuba: Exit fee is included in the cost of your ticket.

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Entering Dominican: A valid passport is required for travelers intending to visit the Dominican Republic. The passport must be valid for at least one month beyond the date of your expected departure from the country. Travelers must also carry a tourist card for entry. All travelers entering the Dominican Republic for tourist purposes must purchase a tourist card, at a cost of $10USD, which is valid for 30 days. This fee is normally included in airline ticket price. Please keep in mind not all air carriers include this cost in the ticket price and you may be subject to pay in cash upon arrival.

Exiting Dominican: A departure tax of US$20 is charged for stays of up to 30 days.

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Entering Mexico: A valid passport is required for entry to Mexico. Travelers without a valid passport will be returned to their home country. The passport must be valid for at least one month beyond the date of your expected departure from the country. The entry fee is approximately US$20 for all visitors to Mexico. This fee is normally included in airline ticket price. Please keep in mind not all air carriers include this cost in the ticket price and you may be subject to pay in cash upon arrival.

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Entering Bahamas: A valid passport is required for any traveler intending to visit Bahamas. The passport must be valid for at least three months beyond the date of your expected departure from the country.

Exiting Bahamas: No fee

If you are in the process of renewing or applying for a passport and your new passport has not yet arrived, please enter your current or expired passport information provided that the new passport will be issued with the same name.

There is no charge to update your expiry date, issue date or passport number, but if you need to update your passport name after the deadline, a fee of $150 to correct your name (as we would have to reissue your documents) will apply.

Please make sure to enter and review your passport information on your My Profile 30 days prior to your final balance date. Your name should be entered exactly as it appears on your passport. It is important this information is entered correctly, as it is what will appear on your tickets. If incomplete or incorrect information is provided and new tickets need to be issued, a $150 name correction fee will be applied to your account. The deadline to update your profile with this information is 30 days before the final balance date.

Passengers are responsible for their own passports for the duration of the trip. We recommend to keep your passport in the safe available to you in your hotel room.

Once space has sold out, you can still apply for a spot to be on our waiting list.  

Unfortunately we can’t guarantee a spot for you yet, but we will do our best to get you on a trip with all of your friends!

Keep in mind that we will be requesting additional space from our suppliers, so there may be an additional cost to book at this time.  

While we will do our best to get you on the same bus or flight as your group, this may not always be possible, and you may be on an alternate itinerary with another Breakaway Beach group.  For a Breakaway Beach trip, if there is not an option with another group, you may be on a flight by yourself, travelling without a Breakaway destination team member.

If you agree to paying an additional fee or traveling alone, follow the steps below to join our waitlist.

How to get on the waitlist:

1. If you have not yet signed up for the trip, you will need to register online using the same trip code as your group, and you will need to pay what is currently owing towards the trip.  If you have already signed up, you will need to get caught up with the missed payments.
2. You will need to submit a valid rooming request.  The room you are requesting needs to have space for an extra person to join ie. they are in a double and will request to move into a triple room, or they are in a single and will request to move into a double room.  At least one of the roommates you are requesting must send us a message to confirm you can join their room if you are cleared off the waitlist.
3. A credit card or visa debit will need to be set up for autopay on your online profile.

Our goal is to clear as many waitlist bookings as soon as possible, however due to our travel periods and last minute cancellations, we may not be able to clear someone until much closer to the departure day.

Once we have found a spot:

Once our operations team has found a potential spot on the trip, we will call you with the option available. If there is an additional cost required or specific travel details, we will notify you at this time. We won’t charge anything extra until we confirm the option with you first, but keep in mind that the space is not being held until payment is received.  Space can sell out quickly and prices can go up at anytime, so it’s important to confirm the option with us right away.

If you choose to accept the waitlist option:

If there is an additional cost, we will charge the amount to the active card on file and proceed to book the option. Your status will change from Waitlist to New Joiner, your roommates will be updated, and you will receive an email confirmation.  Your trip details will be updated on your online profile under the Itinerary section.

If you choose not to take the waitlist option or we are unable to find you a spot:

We will update your status to Cancelled and refund any payments made after joining the Waitlist. Any payment made previously would be subject to the regular Terms & Conditions.

You can request a traveler who is on the waitlist to be added to your room as long as all your roommates are in agreement and you do not exceed the maximum occupancy.

If rooming is still open to making requests on your online profile you can request the traveler just like any other rooming request. If we are past the rooming deadline we ask that you please send an email to info@breakawaybeach.com copying all of your roommates so that we know you are all giving permission to add the waitlisted traveler to your room.

If you are looking to create a co-ed rooming, before we can review the request we will need everyone in the room to complete a Coed rooming form.

The waitlisted traveler will not be added to your room until they are cleared from the waitlist and we can guarantee that we can get more space from our suppliers in order for them to travel with us. We will do our best to make sure we can get everyone on the trip.

It is important to remember that if your waitlisted roommate is not added to the room, you are still responsible for paying for the occupancy that you are in.

If a waitlisted traveler is added to your room, you will be refunded for the occupancy change difference once they have been added to your room in our system. We understand that waiting can make passengers quite anxious, but again we will do our best to try and get waitlisted travelers added to the trip as quickly as possible!

We are sorry to hear that you may not be able to travel with us. We understand unforeseen circumstances may come up and prevent you from attending your senior trip. You can always send us a message and we will try to figure out how to ensure you don’t miss this  amazing opportunity.

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If your intention is to cancel please complete the following steps:

1. Review the Cancelation Policy and/or review the insurance policy that you may have purchased. 
2. Send us a very clear email to info@breakawaybeach.com stating that you wish to cancel your file including your name, passenger code, group name, trip, and destination.

If you have purchased insurance with cancellation coverage, please contact John Hancock Insurance directly at 1-866-888-7803 to inquire if you are eligible to file a claim for a monetary refund. They will instruct you on how to proceed from there. 

If you are not able to travel, you can submit a Name Change request in which you must find a replacement passenger to take over your spot on the trip. 

A name change request must meet the following requirements:

You must be up-to-date with your payments and hold an active spot on this trip. 

You cannot complete a name change with a traveler previously registered for this trip.

The responsibility to find a suitable new traveler is yours alone. If you need help to find a suitable replacement, reach out to your school Rep  for assistance. 

To submit a name change request, follow the steps below:

The replacement and traveler must both sign and return the name change form (found below).

The replacement must sign up for the trip and pay up-to-date, according to the traveler’s payment schedule at the time of submitting the name change form. 

The replacement will assume all details of the traveler’s package [eg. price, roommates, etc.].

The traveler will receive a refund when the replacement’s payments have been processed and the name change has been approved by our suppliers. The refund will be for the full amount paid minus any fees applied in processing with our supplier. 

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Fees and restrictions

Fees may apply with external suppliers depending on the time the name change request is placed. 

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The name change form can be found in our FAQS section of our website under FORMS.

Unfortunately,  you are not able to purchase travel insurance if you know you are planning to cancel. The insurance company will not find this claim legitimate and will consider it insurance fraud. 

If you are canceling because you are not sure how you will be able to keep up with the monthly payment schedule, we are more than willing to work with you! Send us a message and we can come up with a custom payment plan that works for you.

For more details on our cancellation policy, feel free to contact us at info@breakawaybeach.com.

If you have purchased insurance that includes cancellation coverage, then you may be eligible to open a claim for a refund with the insurance company. For more details on how to open a claim, please see the article: I would like to open a claim. How do I contact the insurance company?

In the event that you denied the insurance coverage, or your reason for cancellation is not covered by the policy, if you paid for your trip with a credit card, we strongly suggest contacting your bank to see if the card you used has any insurance coverage on travel purchases. Many cards do offer this coverage and some of our travelers have been able to take this route to file a claim and receive a monetary refund.

Alternatively, if you can find a replacement to take over your spot on this trip, you can submit a name change request. For full details, please see our article, I can no longer travel. Can I give my spot to someone else?

If you are cancelling and inquiring about our cancellation policy, please check out our article, How do I cancel my trip?

Insurance coverage starts from the date of purchase, therefore the amount that is paid for the insurance is non-refundable. Once the insurance payment is received, we forward your information to the insurance company, and your coverage begins.

Insurance is an ‘all or nothing’ purchase and you will not have the option to remove it once it has been added.

We often explain this insurance to our travelers by comparing it to car insurance. Every year you pay for car insurance, however you do not actually use it or file a claim unless you have an accident. The insurance is covering you in the event that you would need it, but if you don’t use it, you do not get your money back at the end of the year. 

If you are looking to file a claim through insurance, whether it is due to cancellation or an expense from your trip, then you will need to contact the insurance company directly to initiate the claim. 

If you booked and/or added the additional insurance before October 1, 2019, then you will have coverage through Travel Guard Insurance. You can contact a Travel Guard representative at 1.800.826.1300 extension 3 .

Before contacting Travel Guard, send us a message and we will provide you with the group policy number. Once you have this, you are free to contact Travel Guard to begin your claim.

If you booked and/or added the additional insurance after October 1, 2019, the you will be covered by John Hancock Insurance. They can be contacted at 1-866-888-7803

All claim eligibility is at the discretion of the insurance company. 

Basic medical insurance is included in the package price in all of our Breakaway Beach trips. This is included at no extra cost to ensure that all of our travelers are fully protected. With all of our passengers covered by this policy, our on-site staff know what is covered and not covered under the policy so we can guarantee that the correct procedure is followed for every traveler that may experience a medical issue.

As this is sold as part of the package we cannot remove this coverage from your trip.

We highly recommend upgrading your insurance policy. You can review the article, What insurance coverage options do I have for my trip?

Trip Dollars are a travel credit that may be applied towards any trip with Breakaway Tours. 1 Trip Dollar is equivalent to $1. Trip Dollars do not expire.

Trip Dollars are only transferable to siblings, proof of which may be requested, and they must be used in entirety for one trip – they cannot be combined, separated, or transferred between trips or other travelers. 

Trip Dollars are void if the traveler cancels and receives any refund from an insurance company. If the new trip costs less than the traveler’s Trip Dollars, there will be no refund or credit assigned for the difference. If the total cost of new trip exceeds the total Trip Dollars, the difference must be paid by the passenger in order to confirm the booking.

Trip Dollars hold no cash value, and cannot be refunded for cash, and may not be used in conjunction with other promotional offers, special trips or discounts.

For details on how to redeem your trip dollars, please check out the article, How do I redeem my Trip Dollars. 

Yes! We are excited to hear you may be able to travel with us after all. You can reinstate your trip as long as we still have space for you to join. 

If the trip status is Active or Limited, we can simply add you back to the trip. You only need to send our Help Desk a message with your request and get caught up with your missed payments.

Once you have been added to the trip again, you will need to re-submit your roommate request from your online profile. Please see our article, How do I request/change my roommates.

If the trip has sold out and we have a waitlist, do not worry! We will add your name to the waiting list. Just keep in mind there may be an increase from the original booking price as prices change depending on the time of booking with our suppliers. 

For further details on the waitlist process review the article, How do I sign up on the Waitlist?

If you have previously signed up for a trip with us but were unable to travel, you probably have Trip Dollars you can use towards a future trip! 

To redeem your Trip Dollars, you must first register for the new trip. Once you complete the booking steps and log into your new profile, send us a message and we will have your Trip Dollar credit applied to your new trip. 

The trip dollar credit is applied as a discount on the total balance of your trip. It does not take the place of your deposit or monthly payments, unless you have enough Trip Dollars to cover the complete cost of your new trip. 

If you have any questions about a specific trip you want to join, or how many Trip Dollars you have, just send our Help Desk a message and we would be happy to assist you!

To update your medical information, go to My Profile, click on Traveler on the left-hand side, and then click on Medical.

If you have a medical condition click “Yes, I have a medical condition”, describe your condition in the box below, and click “Save”.

Please provide as with much detail as possible, and describe your specific requirements for travel.

It is also recommended that you send us the Medical Form to give us more detailed information/instructions as needed.

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A Breakaway Leader will meet with any traveler that has a medical condition at the briefing/during check-in to discuss their condition. We like to have a face-to-face discussion with these travelers to make sure they have everything they need and that they know what to do in the case of an emergency.

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If you have an allergy, feel free to review the article, Allergies.

If a traveler has allergies, the first step should be to fill out the medical condition section on My Profile. Please be specific and provide as much details as possible!

The Breakaway leader travelling with each group will receive an updated passenger list with all of the medical conditions, allergies, etc.

The program director will also receive this information, and we highly encourage the traveller to introduce themselves, both to the Breakaway Leader traveling with the group and the program director when they arrive to the hotel so that they can put a face to the name, and they can discuss where the traveler will keep their epipen throughout the trip.

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For Breakaway Beach trips, the Leaders will notify the hotel of any serious concerns and will speak with the catering staff on behalf of the traveler in destination.

Despite these actions it is still the traveler’s responsibility to be aware of their allergies and what is being offered to them. 

Food preparation and servings may not be labelled properly or to North American standards. The staff serving may not speak English to a standard that can guarantee full understanding.

When in doubt they should ask a Breakaway Leader or hotel staff to assist them. While being cautious is advised, there are generally enough food options to ensure every student is well fed.

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A great suggestion would be to print out a tiny card in the local language explaining the allergy that they could provide to all food servers.

This card can be purchased through Allergy Translations

Here is their website: http://allergytranslation.com/

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*Note: Peanuts are expensive in the Caribbean, so resorts rarely (if ever) use products containing peanuts when cooking.

Regardless of which trip you are traveling on, Breakaway Tours has hand picked some of the best excursions and planned the best exclusive Night Events for you and your group!

Since we have so many different trips, the destination you are traveling to will determine which events and excursions are included in the cost of your trip and which are optional to purchase at an additional cost. 

Head over to your online profile to check out the details for your specific trip!

Once you have logged in, simply click “Trip Itinerary” on the left- hand side of the screen and scroll down to the “Travel Exclusives” section.

There will be an orange banner over the photo which will say “Included”, or it will show the price of the excursion or event if you want to add it.

You can click on the drop down for a brief description of each event or to purchase them if it’s not already included.

Not able to depart with your group? Have to leave early? Or would like to extend your stay for a family vacation? 

Since we secure the reservation as a group booking and as part of a vacation package, we are unable to alter your specific itinerary, and you would be responsible for booking any alternate flights to meet your specific travel needs.

Once you’ve booked your alternate flights, send us a message with your new itinerary. That way we can notify the Breakaway Leader travelling with your group that you won’t be on that flight.

Any unused flights are non-refundable. 

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If you are arranging your own flight to destination but plan on using the return flight booked as part of your package, you’ll need to notify the airline on the day of your departure (before the flight departs) that you will not be on that leg of your flight but will use the remaining return flights. This will ensure that you are not considered a no- show for the missed flight so that your return ticket is not cancelled.

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If you have been removed from our program due to behavior issues you will be responsible for paying your return flight home. In this case, we will assist in booking the flight.

If you must leave due to any other reason, we would be happy to help you find a return flight if you do not feel comfortable doing it on your own.

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If you are planning to stay in destination to join your family on vacation, we will require a letter confirming all of the details stating when you will be departing the program and who will be picking you up from the hotel. 

In the event that you will be arranging your own transportation to meet your family, you will also need to include in the letter that you (and your parents if you are under 18) understand that once you leave the group, Breakaway Tours no longer holds responsibility. 

The confirmation of your stay in destination can be sent to info@breakawaytours.com. From there it will be passed to the appropriate Program Director and attached to your file. 

The status of your trip will be listed on My Profile under the Trip Payments section. 

Below you will find a brief description of what each status means.

Traveling:

New Joiner: You have just signed up for the trip, or you have just recently been cleared from the waitlist. You have a confirmed spot on the trip!

Active: You are up-to-date in payments and have a confirmed spot on the trip!

Overdue: You have a confirmed spot on the trip but have missed a required payment. This can happen if:

1. You missed a monthly payment date.
2. It is past your final balance date, and you still have an outstanding balance.

To return to Active status, you must catch up with your missed payment as soon as possible.

If you missed a monthly payment, you must make the missed payment by/before your next payment date to avoid fall into Pending status and losing your spot on the trip.

If it is past the balance date, please make the payment within 24 hours to secure your spot. If you are unable to make the payment within 24 hours, please message our Help Desk to review your options.

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Not Traveling but we’re trying to find you a spot:

Waitlist: You are on the waitlist for this trip. You do not have a confirmed spot on the trip now, but we are working to find one for you as soon as possible. Hang tight and keep an eye out for calls or emails from us with more information.

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Not Traveling:

Pending:  You no longer have a confirmed spot on the trip. This can be the result of one of the reasons below:

1. You have missed two or more payments.
2. Your deposit payment was not received.

If you’re still planning on travelling, check the status of the trip to confirm that space is still available, and then make a payment through your online profile. 

Be sure to submit a new rooming request since you were removed from the room when you fell into Pending status.

Cancelled: You have cancelled your trip and no longer have a spot on the trip.

Where can I find the date of my trip? The dates and itinerary can be found on the online profile under the Itinerary section on the left-hand side under My Trips.

Under “Leave for your #TripOfALifetime” you will see the departure itinerary, and if you scroll all the way down, you will see your return itinerary listed under “Leave for home from your #TripOfALifetime”. 

You can click on each title for more specific travel details.

If your itinerary is still showing as TBA, or your departure time is listed as 12:00am, just hang tight as we haven’t released the itinerary for your group yet.

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At Breakaway Beach we work with all the major tour operators to your destination.

We negotiate group space with them far in advance, sometimes before they have even finalized their flight schedules. Multiple suppliers would serve the same destination and as a result have different availability and space.

As group numbers fluctuate we do not permanently assign a final departure slot until after the final payments for the group are received and the final group number is known, however a spot on the trip is reserved with the initial reservation form and deposit. There is a live spot held for each and every registration immediately upon signing up.

This is done to ensure that the entire group can travel together on the same itinerary.

Final travel times are not released until after the final payments for the group are received. As group sizes may vary and shift between the initial booking date and the final booking date this could affect the allotted space.

Our intention is to ensure that all students from the same group have the same itinerary. We also work with the students to try to avoid school events and other issues that could affect their travel plans. We thank you for your understanding.

Summer trips are normally planned to depart within the first two weeks in June for American travellers, and the last weekend in June or one of the first two weekends in July for Canadian travellers. Most departures in the summer are Friday to Sunday, but can be potentially Thursday-Monday as the airlines do not fly as frequently at this time. We try to coordinate with the trip organizer to ensure that the dates do not conflict with end of school events such as exams, graduation, or prom.

*If you have a specific conflict with a pre-existing event, you should notify the student organizers for your group prior to the final balance date, and we may be able to request alternate dates or make special arrangements.

The amount of spending money varies based on each traveler. This is an all-inclusive holiday so all meals, snacks, and drinks are covered in the cost of the trip.

It is best to bring cash on your trip and add excursions or extra night events prior to departure. We do not recommend pre-paid credit cards as they do not always work. Debit cards with 4 digit pin numbers will usually work but ATM’s may be sparse.

You can pre-pay for excursions/night events on My Profile up to two weeks prior to the trip departure to help cut down on the amount of cash you need to bring on the trip.

Travelers should bring extra spending money for souvenirs, snacks or meals they might want to get at the airport or from the resort store, along with snacks and drinks purchased at the off-resort excursions or night events, as well as for the items listed below.

Baggage: The baggage fee and baggage restriction information is usually on your e-ticket. This information is also available on the airlines website under Baggage Allowance.

Entrance/exit fees: Depending on  your destination, additional entrance/exit fees may be required. Review the article, Entrance/exit fees & passport requirements, for your specific destination.

Room damage deposit/protection plan: Each traveler is required to pay a room damage deposit of $20 USD or a room damage protection plan of $60 USD. Review the article, What is the room damage deposit/protection plan?, for more information.

Wifi: The availability of wifi depends on your destination and there may be a small fee for the week. For the most up-to-date information, please visit the resort’s website for cost information. Feel free to contact us if you are not able to find the price.

Tipping: Please note that, although tipping at an all-inclusive resort is not mandatory (and you should only tip if YOU want to), you may find that it helps you during your stay. If you received great service from a server, bell hop, chamber maid, driver, etc., a couple of dollars in appreciation will be remembered and you may find your towels a bit fluffier, your room cleaned a bit earlier, and things going a bit smoother in general.

Students typically tip about $1-$2 USD for each service. Hotel maids are often tipped $2 per day per person. Tipping is at the discretion of the student and given for exceptional service.

In many of the Caribbean destinations, hotel staff also appreciate gifts from Canada/US. Items such as kids toys, school supplies, feminine hygiene products, Canadian or American souvenirs, and/or clothing are often appreciated as some of these items are either very expensive or unavailable for purchase locally.

Safes: Safes are available in every room on our trips typically for an additional cost. Prices can be reviewed on the hotel website, but may be subject to change. Safes are optional but highly recommended.

Keep in mind passengers are responsible for their own passports for the duration of the trip.

Clinic Visits & Medical Expenses: All travelers are covered under the included Classic Youth Medical Travel Plan, however travelers need to pay for any medical expenses upfront. You will need to complete the insurance claim to be reimbursed through the insurance company upon your return for all medical costs including but not limited to: medication, treatment, medical examination, and transportation to and from the clinic and/or hospital.

We post the hotel name and information on My Profile under the Itinerary section on the left-hand side of the page.

If you are unable to see the specific name of the hotel that your group will be staying in, it may be that the details have not yet been released. Typically hotel information is not released until after the final balance date.

As we block space nearly a year in advance, once the final payment date passes, we evaluate the group sizes compared to the space we have in each hotel and then assign the hotels. We never separate travelers signed up with the same group/trip code.

If you do not have a hotel listed on your profile, do not worry! As soon as we have your group’s assigned hotel, you will receive an email to let you know it has been added to your online profile.

Breakaway Beach

Hotel information can be reviewed at any time through the online profile under the Itinerary section.

If you are not booked yet and want to know more information about the hotel, you can input your group’s trip code on our website. This will bring you to your personalized trip page with all of the details for your school’s trips including hotels, travel details, excursions, price, and more. 

If you don’t know the trip code, reach out to the student organizers from your school.

While each country we travel to has a different currency, we recommend all travelers bring US currency with them except for when traveling to Cuba. US dollars are widely accepted in all destinations we visit and are more common amongst travelers than local or Canadian currencies. 

Cuba: You can bring Canadian or US Dollars when travelling to Cuba. Both can be exchanged for Cuban Convertible Pesos. We recommend our Canadian travelers bring Canadian and our American travelers bring US dollars to avoid any unnecessary conversion fees.

The Cuban Convertible Peso (CUC) is one of two currencies used in Cuba. The Cuban Peso (CUP) is the other Cuban currency to be used by Cubans in Cuba.

When converting Canadian or US Dollars to Cuban Convertible Pesos, Cuba charges an additional 10% bank fee that is not applied to other exchanges. Exchange can be done at the airport or at/near the hotel.

Canadian or US Dollars can be used for tipping and local souvenirs as well.

Just FYI You can’t change Cuban money (neither Pesos Cubanos (CUP) nor Pesos Convertibiles (CUC)) outside of Cuba as it is illegal to export it.

Dominican Republic: Resorts in the Dominican accept Dominican Pesos (the local currency) but the American Dollar is wanted and widely accepted. Some hotels will not exchange other currencies, and you will have to do so at a local bank. You will tend to get a better deal when you use American dollars or Pesos with the vendors.

Mexico: Mexico’s national currency is the Mexican Peso. Though some merchants in popular tourist spots will accept the US Dollar or the Canadian Dollar, you should plan to exchange your currency for Pesos either before you arrive in Mexico or at banks, currency exchanges, or automatic teller machines as soon as you arrive. You will receive a better value for your money if you use the local currency. Breakaway Beach Leaders can help you exchange your money.

The important documents will be listed on My Profile under the Travel Documents section on the left-hand side. They will be available to print about 1-2 weeks prior to your departure date.

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What to Print: E-ticket, Breakaway Guidelines, Insurance card, and Program Calendar

Breakaway Beach Traveler Guidelines: This document must be signed by all travelers, as well as by a parent if you are under 18 at the time of departure. The Breakaway Leader will collect this form at the airport.

E-ticket: Your e-ticket will have a reservation code on it that you will need at the airport to check-in and print your boarding passes. The information about baggage and the airline is usually attached to your e-ticket.

Passport: Don’t forget to bring your passport!
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Important notes:

Missing E-ticket: If your entire group has received their e-ticket and its less than a week before departure, please contact us to advise.

Name correction: It is the passenger’s responsibility to provide us with the correct passport information prior to the deadline. If the name on your passport does not match the name on your e-ticket, there will be a fee to correct the name with the airline. The amount will vary depending on the airline and the proximity to departure.

It is the traveler’s responsibility to check the e-ticket as soon as they receive it to ensure that they have provided us with the correct name and date of birth that matches what is listed on their passport.

If you signed up under the wrong trip code, or if you have friends on a different trip and would rather travel with their group, just let us know, and we should be able to switch you to their group!

Send us a message with your first and last name, passenger code, what school you want to switch to, and who you want your new roommates to be, and we can put in the request to make the switch asap!

It is important that your newly requested roommates go to their online profiles and also make a request to have you in their room. If the request is not mutual in our system, your request will be denied.

Although we do our best to approve all group switches, they are on a request basis with our suppliers.

If the trip is past the final balance date or has been moved to waitlist, unfortunately we may no longer be able to complete a group switch request.

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We do not transfer payments from one traveler booking to another traveler. 

If you cancel your trip and receive Trip Dollars, you are able to use them on another trip for yourself or a sibling within the limitations of our Terms and Conditions.

A room damage deposit or payment is collected from all passengers while on the trip prior to check in at the hotel. All passengers are required to purchase either a non-refundable room damage protection plan for $20 USD or provide a refundable room damage deposit for $60 USD.

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For Breakaway Beach trips, if travellers want to pay in Canadian Dollars, they must pay either $30 CAD or $80 CAD.

For those traveling to Cuba, Canadian Dollars is the preferred currency.

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All of the travelers in the room have to agree on paying for the same plan.

Upon check-in, the travellers will receive a Room Damage Report form and will be asked to review their room for any pre-existing damages. They will report any damages on this form, and return it to our Breakaway Leaders immediately. This form is to help prevent our travellers from being charged for any damages that they did not cause.

If the travellers do not sign and return this form, they will be held responsible for the state of the room when they check out regardless of it there was previous damages in the room.

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Damage Protection Plan – $20 USD per person.

The damage protection plan is non-refundable, and it covers accidental damages that occur in your room throughout your trip.  Please let our staff know right away if there are any damages in your room. 

If you have damages over this amount that are deemed intentional or malicious by the hotel, you will be responsible for paying for the damages as the $20 will not cover it.

Damage Deposit – $60 USD per person.

This is a deposit for incidentals that is required by the hotel. If a damage occurs in your room, accidental or not, your room is responsible for paying the full price to replace or repair the item. So for example – if you break a lamp, the hotel could charge you their full cost to repair or to replace the lamp. That could mean the hotel could bill you anywhere from $100-$160, or more!
If there are no damages or incidentals in your room, you will receive your deposit back upon check-out after your room has been inspected by the hotel staff.

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At this time, there are no supplemental forms or requirements for entry beyond the tourist visa* and a valid passport when traveling with Breakaway Beach to any of our destinations for those travelling with a Canadian or US passport.

*The tourist visa is handed out on the plane or purchased upon arrival at destination.

If you do not hold either of these passports, you should contact the local embassy or consulate of the country to which you are travelling to make sure there are no special requirements. Review the article, Not an American citizen?, for more information.

We’ll do our best to help out, but each country has the final say on visa and entry requirements.

If you do not have a Canadian or US passport, remember to bring your Permanent Resident Card or your Green Card with you on the trip so you don’t have any issues returning back to Canada or the US when the trip is over.

You should plan to bring a carry-on bag with all important documents (a valid passport, e-ticket, insurance card, and Breakaway Traveler Guidelines signed by you and your parent/guardian), a day’s worth of extra clothes, something to keep you entertained like a book or iPod, and remember no liquids over 100mL.

In your checked luggage, remember that you do NOT need to pack your whole closet. Lots of bathing suits, board shorts, T’s, underwear, and a sweater will do. Don’t forget your theme night swag, toiletries, and of course, sunscreen!

Travelers should be aware of standard airline limitations of 20-25kg per bag for each passenger. To make traveling easier, we recommend traveling with only one suitcase per passenger.

The baggage requirements will vary depending on the airline you’re travelling with. You can review the airline’s baggage allowance page by clicking the Baggage Requirements link listed underneath your flight itinerary. The information will also be listed on your e-ticket that will be uploaded to the Documents section about 1-2 weeks prior to your trip’s departure.

Remember baggage is not included in the price of your trip, and you will be responsible for paying any associated fees at the airport.

Breakaway Beach does not collect or redeem Air miles or Aeroplan miles for these trips since they are reserved as a group booking, but if you have Air Miles or Aeroplan Miles, you may be able to claim points during check-in at the airport.

Just check with the airline representative at the check-in counter on the date of departure to confirm if you can collect! 

Life can be unpredictable, and circumstances may occur where you have to leave early from your trip. This is why we always recommend purchasing comprehensive insurance that includes trip interruption coverage. 

The insurance options can be reviewed during the registration process or on your online profile under the Itinerary section.

If you do not have comprehensive insurance, unfortunately Breakaway Beach is not able to refund you for any unused portion of your trip. Each trip is created, priced, and sold as a package, and we do not receive any portion of those funds back in the case of an early departure.

General Guidelines

Regardless of age, every traveler and their parent/guardian if they are under the age of 18, must sign off on the Breakaway Guidelines agreement which outlines the expectations of each traveler, including alcohol use. Clearly stated within these guidelines is an agreement that anyone legally able to consume alcohol must do so responsibly. Any abuse of alcohol can lead to reduction of privileges up to and including removal from the trip.

If an underage traveler is caught consuming alcohol, or is in possession of alcohol, it will result in a student meeting with a Breakaway Leader and a phone call home. Consequences will be decided on a case-by-case basis, and depending on the severity, this could result in removal from the program.

It is the responsibility of the traveler and/or parents to pay for their return home in the case of removal due to breaking of the Breakaway Beach Traveler Guidelines.

We want everyone to have a fun and safe trip with us!

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Breakaway Beach

American Travelers: The age of majority in all Caribbean destinations is 21. There are some exceptions for specific destinations where age of majority is 18, however this will be explicitly communicated by your Trip Planner. On the resort, all students will have their ID checked upon check in and those under the age of 21 will be provided with a special wristband denoting them as such.

This wristband is to prevent them from being served directly at the restaurants or bars on the resort.

Travelers are required to sign in with our Breakaway leaders three times per day: once in the morning, again in the afternoon, and the final sign in time at night before travelers head to bed.  This way we can check in with each of our travelers and make sure all is well. It is also the time where we remind travelers what is going on for the day and review the times the buses will leave for daily excursions and/or off-resort night events.

Each traveler must present themselves at the Info Desk to sign in, and they cannot have a friend or roommate sign in on their behalf.

If a traveler misses two or more sign ins, they will have a meeting with our Breakaway Leader to discuss, and a phone call home to their parents will be made.

The final sign-in coincides with quiet hours at the hotel beginning at 10:00pm and all travelers must have completed final sign-in after the evening events and before 1:00am. They will need to go back to their rooms at that time, and cannot be roaming around the hotel.

Quiet hours at the hotel are from 10:00pm to 7:00am. We ask our travelers to be mindful of the other guests staying in the hotel and to keep noise at a respectable level at all times.

For more details, feel free to review the Breakaway Traveler Guidelines.

Once you arrive to your hotel, one of the first things that will happen is your Program Director or Hotel Coordinator will meet with your group to hold a briefing speech and then help you check in to the hotel. This is the time where we go over what is expected of each traveler, how to navigate around the resort, and what the schedule looks like during your trip.

All travelers will be given a room damage form to review their room and note any pre-existing damages. This is a way for us to make sure our travelers do not get charged for incidentals they did not cause.

The damage deposit will be collected either on the bus to the resort or during the check-in process at the hotel. Travelers from each room will initial the form to confirm which option they chose. 

For more information, please review the article, What is the room damage deposit/protection plan? to read about the room damage deposit options.

Hotel rooms usually come equipped with safes for the use of travelers. 

There may be a nominal charge at check-in to use the safe, and this cost can be divided among all the students in the room. We highly recommend the use of the safes for travel documents, money, and other valuables.

Your day will be filled with excursions and events on and off the resort. The daily schedule will be posted by the info desk and you can always ask a Trip Leader if you have any other questions.

The deadline to purchase excursions before your trip is 2 week prior to departure. Make sure to log on to your My Profile and save your spot before they sell out! Space is limited, and fill up fast. You are sometimes able to purchase excursions at the resort, however it is cash-only purchases and they generally are more expensive on site.

Themed Events (included): Each night on the resort there will be a themed night event for you and your friends! This event is usually held in the hotel Disco, on the beach, or another event space on the resort. Your Grad Trip will include some amazing events: White Out, Hawaiian Luau, The 4th, Tight N’ Bright, and Throw Down for your College Town. Make sure to bring down your craziest costumes and get ready to celebrate!

Note: Depending on travelers arrival you may miss a theme

Off Resort themed night (included): Each senior trip will host one of their Themed night events off the resort at a unique venue! Each trip is different. The information about your night will be posted under Excursions and Events on “My Profile”. This event will be private; our Trip Leaders, our students. transportation is included. For all off-resort events, drinks are not included. There will be a cash or ticket bar.

Off Resort Day excursion (included): This information about your included excursion can be found under Itinerary on your online profile. All excursions are private and are supervised by our trained Breakaway trip leaders.

Extra Excursions: Under the Itinerary section of your profile. you will find all the information about all of the extra excursion to purchase. It is recommended to purchase them on online before your trip as they may not be available to purchase in cash once you arrive.

Day activities (included): There’s never a dull moment during the day time as the Breakaway Tours Tril Leaders organize tons of activities, games, and contests. Have a Trip Leader vs students game of beach volleyball, or enter into the Kind and Queen of the Beach competition. Every day will have something fun to do!

Volunteer (included): Our first volunteer project in 2010 was orchestrated by travelers who really wanted to give back to the community. This one idea changed our programs forever and now Volunteer Abroad is offered on every trip. We want to make the world a better place, and so do you. Let’s do it together!

Depending on destination, the volunteer project on your trip may differ between a Build & Restore project, Eco Conservation project, or a Cultural Exchange.

Travelers are not allowed to leave the resort unless attending a Breakaway Beach event or scheduled excursion and accompanied by a Breakaway team member.

The Breakaway Beach program has a full daily and evening schedule of events on the resort to keep students active and involved, and there are plenty of options to explore the area on the Breakaway Beach excursions and events.

Once you arrive to your hotel, one of the first things that will happen is your Hotel Coordinator will meet with the group to go over what is expected of each traveler and how to navigate around the area.

Travelers will then be called to the front of the bus, room by room, to collect your room keys and one Room Damage Report Form. 

You will proceed into a room where a Briefing Speech will be held, and will go over Traveler Guidelines. Once you are cleared, you and your roommates can head to your rooms to fill out the Room Damage Report Form.

When you get to your room, you’ll need to do a full walk through, reviewing everything and noting any pre-existing damages that the room may have. This form must be returned to the Breakaway Beach info desk within 20 minutes of check-in to the hotel.

Upon check-out, or any discovery of damages, we will reference this form to make sure you are not paying for anything that you did not cause. 

Before our travelers even step onto the bus or the plane, we go through the 7 Step Pre-Travel Medical Emergency Procedure to be as proactive as possible:

1. We establish relationships and work with hotel/travel partners with exemplary safety protocols
2. We review all medical procedures with on-site medical professionals
3. Traveler fills out medical condition form
4. Our team reviews every medical condition form response
5. Escalated medical conditions receive a follow up from a Breakaway Tours Destination Team member to ensure travel is the best option for student
6. On-site coordinators are debriefed on travelers with medical conditions on their program
7. Coordinators meet with travelers with medical conditions upon arrival to destination and review emergency procedures

On-Site Medical Procedure

In the event that there is a medical emergency in destination, one of our Team Members will be with the traveler as soon as possible until the situation has stabilized and the traveler returns to the hotel.

Below you will find our standards and steps that our Destination Team will follow to make sure we are doing whatever we can to handle the situation properly:

1. Get immediate medical attention for the traveler
2. Contact parent or guardian and notify of situation
3. Contact Breakaway Beach head office and notify of situation
4. Contact insurance partner to start claim file
5. Communicate any updated information from doctor to parent or guardian (ongoing)
6. If necessary, help make travel arrangements for parent/guardian to destination
7. Once stabilized, find suitable transportation back to hotel
8. Continue checking on traveler throughout the trip and help them whenever needed

Medical Experience

We have extensive experience in traveling students with existing medical conditions. No one should miss out on their trip of a lifetime.

• Over 2000 medical condition forms are filled out every year by our travelers
• 10% of travelers have an allergy
• 5% of travelers have asthma
• 1% of travelers have a severe medical condition
• We have experience traveling students in wheelchairs

We recommend adding the excursions and extra night events prior to traveling as space can sell out.

If space is still available, travelers can purchase extra excursions and events during the briefing/check-in process when they arrive to destination or at the info desk daily. 

**All excursion and event purchases on destination are cash only, and they may be more expensive than the pre-sale prices.

The info desk is the one place on Breakaway Beach to get all the daily schedule information and purchase excursions, events, sign up for activities, sign in and just chill with destination team!

There will always be a Breakaway Beach team member at the info desk during the day – Open daily 10am-1am

This will also be the exact same place that you will sign in daily with out destination team members.

Note: Team members are located at the info desk, roaming the hotel, or running an activity. We are on a schedule that makes sure there are staff around the entire area.

Breakaway Beach works with hotels with high health standards. Bottled water is available, and filtered water is available free of charge. All raw foods are washed with filtered water. 

Although all of the rooms have bottled water provided in them, travelers will also always have drinking water accessible to them at all of the bars and restaurants inside of the resort. 

No need to worry, the ice is also made with filtered water and safe to drink.

Often times our passengers think that the water may be causing their stomachs to feel uneasy, however it is usually just the change in diet that they are experiencing. Because even a small change in diet can affect your digestive system, we recommend that those with sensitive dietary needs bring the appropriate over-the-counter medications for relief. 

While your son/daughter is experiencing the time of their life with their friends, we want to assure parents at home that their son or daughter is in the responsible care of our well-trained Breakaway Leaders.

Safety is paramount for us, so you can rest assured that we will be in contact with you immediately should any issues arise with your son/daughter. We always like to say “no news is good news.” Often times our travelers are having such an amazing time, they just lose track of time and forget to call home.
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Keep in mind that in a lot of Caribbean countries, like Cuba, telecommunications can be painfully slow and even non-existent. Our destination team members will have local phones that will be able to make international calls if they need to get a hold of parents or our head office for any reason. Because they need to keep these phones available in the event that there is an issue, these phones are not available for our travelers to use to make calls home to check in.

Below are some helpful tips that will keep you updated with your son or daughter while they are away:

Text is best: One of the most efficient ways for your son or daughter to reach you is via text. We recommend that the travelers send a text  to you once they arrive to the resort highlighting key information like their hotel room number, the name of their designated trip leader, and to re-confirm the hotel phone number. 

There are a few other apps that our travelers like to use via wifi, however the connection is not always the best so it is better not to depend on it using the internet if you want to be in constant communication with your son or daughter.

Set aside specific time: Prior to departure, agree on a very specific time of day your daughter or son can reach you. For instance, have him/her phone or text you every other day at noon. Be mindful of any time difference, and ask your child to notify you if there is a schedule change in their daily routine that may affect your planned contact.

Purchase cell phone plan: If you wish to contact your son or daughter using their phone across borders, we recommend purchasing a travel cell phone plan. Contact your phone provider and they will provide you with the appropriate plan International fees can be super expensive so if you take this option, make sure your son or daughter is aware of what is included so that you do not acquire any additional fees. If you do not purchase a plan and your son or daughter uses their phone while in a different country, you will be slammed with high fees.

Parent calls to the hotel: Often times parents call directly to the hotel to get in touch with their son or daughter, however we do not recommend this option unless you have the number of their room. As we are booked under the groups reservation department, the main reception sometimes can not find the traveler’s name because it is under a group reservation rather than an individual booking. When this happens, as you can imagine, it makes a parent go into panic mode and to think their son or daughter is not actually at the hotel. Since they are in a Spanish speaking destination, the receptionist may not speak perfect English and this can be very frustrating for a parent who is trying to get in touch with their traveler. 

Need to reach your son or daughter: If you haven’t heard from your son or daughter you can call our office at 1.800.465.4257. Our office staff will contact the destination team members on-site. The Breakaway Leader on site will mark down the message and it will be given to your son or daughter during the next sign-in. Although we cannot and will not force a traveler to call their parent, we will remind them and make sure the message is passed along.

Update as they go: Have your child notify you if there is a schedule change in their daily routine that may affect your planned call. If your son or daughter is participating in an excursion there’s a good chance they will miss your scheduled call.
Don’t be concerned if you don’t hear from your child every day. He/she is likely getting the most out of their time with their friends.

Please keep in mind that our incoming call volume increases significantly as we get closer to our trips, so if you have a question for our Help Desk you may want to consider calling sooner rather than later to avoid wait times.

Emergency Line: While trips are in progress, we will have staff in the office 24/7 to assist with any emergencies. If you need to contact your son/daughter for an emergency at anytime during their trip, please contact our office at 1.800.465.4257 and select option #8. From there, the staff on the other end of the line will be able to walk you through the steps we will need to take in order to resolve the problem.

Our programs have many different levels of Breakaway Leader positions that provide support on all programs from start to finish.

Where do our Trip Leaders come from?

The Breakaway Beach Leaders come from a wide and eclectic background but all believe that working with youth and helping them travel and explore other places is the best job in the world. Our Trip Leaders range in age  21 (Trip Leader) to 40+ (Senior Program Directors) and all are available throughout the trip to the travelers for support, guidance, suggestions, and assistance.

Breakaway Leaders on destination must undergo background checks and a comprehensive training program before they are assigned to a destination. Our senior Trip Leaders have been to the destination on numerous occasions and are very familiar with the programs, destinations, hotels and tour partners to ensure that the group has the best experience possible.

What is the Leader/student ratio?

On our programs we aim for no less than a 1:25 ratio for our Breakaway Leaders to travelers. These are the ones on the program to run the events, make sure everyone is having fun and is safe, and to interact daily with the travelers (think of a camp counselor).

What other Breakaway Leader roles are there?

Beyond the Leader that travels to and from destination with our groups, there is a network of other Leaders to help make sure the program runs without issues. This includes a Program Director, Hotel Coordinator, Activities Coordinator, a Staff Coordinator, a Student Coordinator, event staff, Security, MCs, and others to support the Trip Leaders. Back in our head office we also have a team running the 24/7 emergency line.

Where/when does staffing start?

Our Breakaway Leaders will meet the group at the international airport gateway for our Beach trips or at the bus pick up location for our bus trips. They will be waiting in full uniform to meet the group and help them with check in, customs and immigration (if a beach trip), and will be on the flight/bus with them to their destination.*

**Please note domestic flights may not be staffed, and travelers will meet their Leader at the gate for their international flight.

How does staffing work in destination?

Upon arrival to our international destinations the Trip Leaders transfer with them to the hotel and hold a welcome meeting where the code of conduct is reviewed along with the trip itinerary, emergency procedures, notes and other issues relevant to the program, hotel or destination.

For our domestic bus trips, upon arrival to the hotel a welcome meeting will be held as well so that we can make sure everyone is on the same page about safety, what will be the itinerary day to day and other important information that our travelers need to know.

Trip Leaders will be around at the dedicated Breakaway Beach info desk during the daytime for both our bus and beach programs.

For our Beach trips, the Trip Leaders will also be monitoring areas like the beach, pool, and other common areas.

Since our night events are Breakaway exclusive, our Trip Leaders also will be at the night even making sure that everyone is having a good time in a safe environment. For our night events we also hire extra security to make sure only our travelers and staff are part of our party and to make sure we are creating the safest space possible.

All of the photos taken by our amazing photographers can be found on our Facebook page.

We also try out best to post photos as the trip is in progress on our Instagram account and Snapchat stories!

We are always looking for feedback surrounding our trips. If you have something to say about your Breakaway Trip, please email us at info@breakawaybeach.com and we will make sure it is seen by the appropriate people. Your feedback is always appreciated!
 
You can also leave us a review on Google & Facebook.

Have some concerns about a trip that you just got back from?  In destination we urge passengers to talk with our Breakaway Leaders to make sure that any issues are resolved asap and you can enjoy your trip. This is something that we talk about in every single briefing speech to make sure all of our travelers and Breakaway Leaders are on the same page.

If a problem cannot be resolved, please forward the specifics of the incident in writing to Breakaway Tours within ten [10] days of returning from the trip. Failing to do so will preclude a passenger from pursuing a claim.

If complaints are in relation to the hotel or tour operator, please send your feedback directly to their customer service department using the online form located on the hotel/tour operator website. We do however appreciate you passing the feedback to us as well so that we can include it in our debriefing after the program ends.

Breakaway Beach is an amazing place to work! We are all about creating epic moments with friends.

Check out a little bit of Breakaway Beach’s history, or head over to our jobs section and find out what fits for you.

Breakaway Leaders are the people that make our trips happen! 

Test your leadership skills and step up to become an invaluable part of a hardworking team. Destination is where 80% of our full-time team started working with Breakaway Beach – learning the ropes and proving they had what it takes to make it full-time. 

On destination there is never a dull moment. There will be days where you’ll need to dig deep to make it happen, but we are a team that never gives up, never settles for ‘pretty good,’ and supports each other no matter what! 

You will come home from a trip and you will marvel at all that you’ve accomplished.

Find out more at http://jobs.ilovetravel.com/

Find your passion within our Breakaway Team, and start working for a company where you will make a difference, be challenged, and work with friends. 

Headquartered out of Toronto, we have offices located across Canada, the United States, and the Dominican Republic.

Find out more at http://jobs.ilovetravel.com/