Program Calendar & Sign-Ins

Tulum, Mexico


Your Week in Tulum

Traveler Guidelines

  • If you have NOT read through the Traveler Guidelines, do it now.

  • It is a set of guidelines on how to have fun while staying safe. It has some tips on how to act while abroad and some basic laws of the land that must be followed.

  • Everyone needs to review the Traveler Guidelines, sign it (and parents if under 18 yrs old), and hand it to your Trip Leader when you meet with them at the airport.

  • Remind everyone in your group to print out, review the Guidelines with their parents, sign it, and bring them to the airport. You can not travel without it.

Info Desk Hours:
12:00PM – 6:00PM
@ the Hibiscus Pool Bar near Breakaway Central

7:00PM – 12:00AM
@ the Main Lobby

If you have any questions, come see us at our Info Desk.

Hotel FAQs

Internet Wifi

Wifi is available to all hotel guests free of charge.


Rooms will include air conditioning, daily stocked mini fridge with water & pop, plasma TV with cable channels, hairdryer, coffeemaker and in-room safe (extra charge). We recommend you use the safe for your valuables like cash, wallet, passport and phone. Pick a code that everyone in your room will remember and do not carry your passport around with you.


The resort offers tennis, beach volleyball, bikes (1-hour rentals), soccer, foosball, and various beach and pool activities. The gym is open 7:00 AM to 2:00 PM and 3:00 PM to 7:00 PM. The gym is located under the Theatre close to the Main Lobby. You are welcome to enjoy the private beach located on the property as well as two pools (one with a swim up bar). To receive a beach towel present card (received at check in) at the towel kiosk. Any lost towels or cards will incur a fine.  

There is a casino on site in the Hacienda Doña Isabel and you can watch all your favourite sports teams at the Sports Bar. Dance at the La Rancherita Nightclub and enjoy the atmosphere of three bars on the resort.

There are two ATM machines located on the resort, in the main lobby for USD and in Hacienda Doña Isabel for Mexican Peso. We suggest that you bring about $300 USD for souvenirs, tips, and potential medical expenses. You can also exchange money at the front desk. 

There is a mini market/gift shop called ‘Coba + Village Shop’ located in Hacienda Doña Isabel on site. Items such as snacks, beverages, sunscreen, clothing, souvenirs, etc. are available.

Food & Beverage

Main Buffet
Breakfast – 7:00 AM to 10:30 AM 
Lunch –  12:30 PM to 3:00 PM 
Dinner – 6:00 PM to 10:00 PM 

Second Buffet
Breakfast 7:00 AM to 10:30AM
Lunch – 1:00PM to 3:00 PM 

Snack Bar
10:30 AM to 6:00 PM
10:00 PM to 7:00 AM 

Food Truck
12:00 AM to 6:00 PM

Dress code required for any buffet and snack bar: dry clothes, shoes, and no swimsuits. 

A la carte restaurants are available and require reservations that can be made in the lobby with a hotel staff member. Three reservations per room. 

Dress code required, dry clothes and shoes, no swimsuits. Gentlemen are required to wear long pants, closed toe shoes and no sleeveless shirts (no tank tops/ singlets). Restaurants are open from 5:30pm to 9:30pm.

Restaurants include Japanese Peruvian fusion, Mediterranean, Mexican, Gourmet, Italian, and Japanese. There is a Brazilian Steakhouse, Indian and Mexican offered at the Grand Tulum section of the resort but are included in your package.

Medical Facilities

Resort Clinic

A doctor is on call at the resort clinic 24/7. If you are feeling ill or would like to see the doctor, please visit the Info Desk and one of our staff will assist you with the clinic process. 


What you need to bring with you to see the doctor

Passport, Travel Insurance Card, and local currency or credit card 


Hospital: General Hospital of Playa del Carmen

Address: Av. Constituyentes S/N, Ejido, 77710 Playa del Carmen, Q.R., Mexico 

Phone:  +52 984 206 1690

Check-in & Check-Outs


Damage Protection of $20USD(non-refundable) or $60USD(refundable upon room inspection at checkout,  if no damages / incidentals),  per person, required to be paid at check-in (CASH).


Check-out: The checkout time for your group will be posted at the Info Desk 24-48 hours prior to your departure. Please check in with our staff prior to your departure if you have any questions. 


The following items are required to check-out of your room:

  1. Hotel Bracelet 
  2. Room Key
  3. Towel Card

Safe lock and key (if purchased)

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